last updated : January 31, 2022

General

  • What are your hours of service?
    Every day, from 10am to 9pm(Eastern Time). 
  • Do you have a physical store?
    No, we just have an online storeSee below for pickups details.
  • Where is your consulting office located?
    We do not have a fixed office. In general, we offer our consultations remotely(by videoconference) because it's more accessible. If you wish, you can have in-person consultations. We will meet in the Ahunstic-Cartierville borough in Montreal. Note that we will give you the exact address once the reservation is complete.
  • What payment methods are accepted?
    For consultations and coaching, we accept Interac transfers and Moneygram transfers.
    For the online store, we accept Interac transfers and Visa, Mastercard, American Express and Discover credit cards.
    For special orders, we accept Interac transfers.
  • How to stay up to date with your news?
    Subscribe to our newsletter and follow us on social media! 
  • I have subscribed to your newsletter but I am not receiving any email ...
    Add [email protected] to your contacts so that all our communications reach your inbox.

Consultation and Coaching

  • How should I prepare?
    - as soon as possible, complete and return the questionnaires that will be sent to you by email
    - if you have booked a holistic coaching session, get the recommended items
    - if you have made a remote appointment : 5 min before your appointment, settle in a quiet and comfortable place then join the meeting by clicking on the link in the confirmation email you received(no download required).
    - if you have made an appointment in person, join your therapist at the place indicated 5-10 min in advance.
  • How to make payment?
    Upon receipt of your invoice*, you have two options:
    1- pay full fees
    2- pay a deposit corresponding to 50% of the consultation fees. The balance is to be paid before your appointment.
    Note that the deposit is required to prevent other reservations and to make the preliminary study of your file.
    *invoices are issued during our service hours(see above).
  • How do I reschedule my appointment?
    Follow the instructions in the confirmation email you received. We understand that unforeseen events can be added to a schedule, which is why we grant modifications free of charge no later than 24 hours before an appointment. After this time, a fee equivalent to 20% of the consultation fee is charged because unfortunately for us, the space left by late change will not be filled last minute. 
  • How do I cancel my appointment?
    Follow the instructions in the confirmation email you received. We respect your change of mind and do not charge any fees in the event of cancellation no later than 48 hours before your appointment in naturopathy or 24 hours before your coaching session. After this time, a fee equivalent to 50% of the consultation fee is charged because unfortunately for us, the space left by late cancellation will not be filled last minute. If you have made full payment, the balance will be refunded to you on the same day, otherwise the deposit will serve as payment. Note that no-show are considered late cancellations and international transfer fees are your responsibility.

Naturopathic consultation

  • Why consult?
    Naturopathy improves physical well-being(increased vital force, maintenance of a healthy weight, optimization of sports performance), emotional well-being(better management of emotions) and spiritual well-being(connection with one's own energy or other energies to find peace , happiness, strength, determination etc. ).
  • What does a consultation look like?
    To start
    , we present to you your vitality check-up. It takes into account your medical conditions, personal and family history, lifestyle, diet, mental and emotional state. Then, we give you naturopathic recommendations according to the reason for your consultation and also for your general health(a physical condition does not always have or does not only have a physical origin...).

    You don't need to take any notes as your recommendations and documentation will be emailed to you after each consultation. Note that your active collaboration is required to follow your naturopathic program and to deepen with the readings.
    Please note: naturopaths are not doctors so they are not qualified to make a diagnosis or any other medical act.

Holistic life coaching

  • What does a session look like?
    It is a tailor-made coaching so no session is alike! A session may include one or more of the following :  sequence of questions and answers, open-hearted dialogue, finding solutions, walking, grocery trip, personality test, positivity exercises, mindfulness meditation, heart coherence, teaching of rituals according to your needs (protection, purification, etc.).
  • How many follow-up sessions are recommended?
    This is a personal development process so listen up!

Products and related topics

  • Who are your products for?
    Everybody! Moringa leaves, baobab powder, uda seeds and hibiscus flowers are suitable for young and old alike. Vetiver roots, djeka leaves, kenkeliba leaves, black tigernuts and aidan fruit are indicated only for adults. We offer products from the African soil which are healthy, versatile and which awaken the olfactory, gustatory and tactile senses. Consuming them gives you alternatives to coffee and store-bought drinks; offers you the possibility of making nutritious snacks and desserts; relieves certain conditions; allows you to prolong your sexual pleasure; helps you relax; promotes connection to oneself to name but a few. Using them allows you to, make your own care/products for face, body and hair;experience their magical (spiritual) powers. Don't hesitate to chat with us if you need more details! 
  • Is there a dosage that need to be respected?
    Yes, check Use and dosage. We recommend that you 
    contact us to help you find the product that meets your needs and to allow us to give you more specifications(if applicable).
  • Do herbal remedies really work?
    As an indication, 80% of the population in Africa uses traditional medicine for their primary needs. To answer the question frankly, don't expect magic to happen on its own...Habit changes are essentials. The results can be obtained more or less quickly because they depend on several factors like your involvement, your consistency, your immune system, the degree of your condition etc.
    For the record, many pharmaceutical drugs such as aspirin, quinine, taxotere, vincristine, digitalis come from or are derived from plants. Phytotherapy which is the therapeutic solution through the use of medicinal plants, was based on empirical know-how that has been passed down from generation to generation for thousands of years. Thanks to scientific research, humans have been able to improve it over time. Moreover, we have made available to you some scientific studies concerning the therapeutic effects of plants. They can be downloaded from the product sheet.  
     
  • Why choose NaturoSendey?
    1- We offer you natural products(without chemical fertilizers, without pesticides, without GMOs), therapeutic products(from the African Traditional Medicine) and versatile products for the pleasure of your taste buds; to promote your well-being; to give you alternatives to the industrialized drinks you consume daily; to relieve your health problems and to intensify your intimate pleasure.
    2- We do our part to limit the carbon footprint through our eco-responsible deliveries(by bike or in electric vehicles).
  • How are your products processed?
    Our plants have been harvested by hand in Ivory Coast, Mali and Cameroon, under ideal weather conditions and at the optimal time. The production of our food supplements was also done in an artisanal way : harvesting the fruits by hand --> shelling --> drying --> pounding --> sieving to collect the powder. We prefer quality over quantity. To know about our values and our mission, click here!
  • Do you have any recipes or other remedies to share?
    For sure! Check our Blog.
  • What is a herbal bath?
    The herbal bath is a bath where the hips and pelvic region are immersed with plants while the body is in a sitting position. It can be taken in a bathtub, in a basin or any other object where you can sit inside. Take it hot or cold according to your needs. The hot bath(yoni steam) relieves pain as well as inflammation of the genitals and other organs located in the pelvic region; it also increases blood circulation in that area. As for the cold bath, it has a tonic and fortifying action on the genitals and on the spine. Adding plants to water  allows you to benefit from their properties.
  • Are the precautions and contraindications of plants for internal use the same as for external use?
    Yes.
  • What is wet inhalation used for?
    Wet inhalation is used to decongest the respiratory tracts. The fact of inhaling the vapors of hot water mixed with the active principles of the plants makes it possible to clarify, take off and evacuate the excess of mucus.

    Warning: the inhalation of plants is contraindicated for people with asthma and allergies.

Purchases

  • Is there a minimum amount of purchase?
    No! Order pickup is free of charge regardless of the amount of your purchase. If you live in Quebec or Ontario, free delivery is offered to you for purchases over $99 before taxes and after discounts. Below this amount and for other regions of Canada, fees apply based on the distance, dimensions and weight of the products you buy. Rest assured, with our fifteen transport partners, we will always offer you the most advantageous price!
  • Can I give you an instruction for my order?
    Yes! In the payment process.

Look where to leave an instruction for your order.

Modifications

  • How can I make changes to an order that I have already placed?
    Unfortunately, no changes can be made. You need to cancel your order(see cancellations policy below) and place another one.

Cancellations

  • Can I cancel my order?
    Yes, you have 30 minutes following your purchase to do so. 

Pickup

  • Where do I go to pick up my order?
    At the Crémazie, Sauvé or Henri-Bourassa metro station.
  • When can I pick up my order?
    Schedule your pickup according to your availability 
    here.
  • Can I change my pickup time?
    Yes, follow the instructions in the confirmation email you received.
  • How do I change the pickup location?
    Cancel your pickup and schedule another one.
  • What do I need to bring when I pick up my order?
    A photo ID and the confirmation email for your appointment.
  • Can someone other than the person who placed the order pick it up?
    Yes, the person placing the order must tell us the full name of the person who will pick it up. The person picking up the order must have the documents mentioned above.

Delivery

  • In which countries does NaturoSendey ship to?
    In Canada only.
  • When will I receive my order?
    You will receive it within 2 to 7 business days.Delivery time varies depending on distance and public holidays. Depending on the carrier you choose at checkout, you will get a more accurate time estimate. If you opt for "next day delivery", note that it is guaranteed for orders placed on weekdays before 9:30 am and paid by Interac e-transfer.
    During peak periods, the delivery time may be longer than normal.
  • Is it possible to receive my order earlier?
    For Montreal and its surroundings, we guarantee "next day delivery"(even on weekends) when all conditions are met(see above). If you live elsewhere, we cannot guarantee next day deliveries. However, orders placed by Interac e-transfer are processed on a priority basis.
  • Do I have to be home to receive my package?
    Not necessarily. If there is no one at home, the package will be left in a safe place(mailbox, in the lobby of your building or in front of your door if it is not on the street) when possible to do so. If you want your package to be left with a third-party, leave us instructions.
    If the delivery cannot be made, you will receive an email notification for the procedure to follow to pick up your package. If you're not able to collect it before the set deadline, it will be sent back to us. The delivery costs for a new shipment will be at your expense; no refund will be made.

Exchanges/Returns

  • What is the procedure for exchanging / returning a product?
    Due to their nature, no exchange or return of products is possible.