Help center

Every day from 9 AM to 8 PM (Eastern Time).

We do not have a retail store. However, you can pick up your orders at one of our meeting points in Montreal.

1. Centre Taiyo – 2216 Beaubien East Street
2. Local Santé Globale – 5819 Saint-Hubert Street

For consultations: Interac e-Transfer
For the online store: Interac, Visa, Mastercard, Discover.

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Naturopathy is a 100% natural holistic approach that helps relieve your main issue while optimizing your overall health.

1. Welcome and discussion: detailed vitality assessment, including your medical history, lifestyle, diet, and emotional state.
2. Personalized analysis: identification of root causes and evaluation of imbalances.
3. Naturopathic recommendations: advice on nutrition, stress management, lifestyle habits, and the use of suitable natural products.
4. Possible complementary tests: food intolerances, intestinal dysbiosis, heavy metals… available on our store to refine the protocol.
5. Protocol delivery: summary of your personalized recommendations sent by email. 
Note: naturopaths are not medical doctors: they do not provide medical diagnoses.

Click the Book Appointment button and fill out the form.

• Fill out and return the questionnaires sent to you by email before the deadline.
• Remote consultation: settle in 5 minutes early in a quiet place and click the provided link (no download required).
• In-person consultation: arrive 5 to 10 minutes before the scheduled time.

You can manage your appointment by following the link in your confirmation email.
📅 Rescheduling: Free of charge up to 48 hours before your session. After that, a 20% fee applies, as last-minute changes leave an open time slot that’s hard to fill.
❌ Cancellation: If your intake forms have already been submitted, a 50% fee will be charged due to the time spent reviewing your file. Whenever possible, rescheduling is preferred over cancellation.

Currently, we offer our tests only to residents of Canada.

Please check directly with your insurer.

Maximum 3 weeks after the lab receives your sample.

1. We mail you the collection kit and instructions by post.
2. You perform the saliva collection and complete the provided questionnaire.
3. You then send everything back to the lab for analysis.
4. The lab analyzes your sample.
5. We receive the results and interpret them carefully.
6. Finally, we send you your personalized recommendations by email.

In Laval.

We offer 13 main tests online. For any other test, please contact us via the contact form.

See our Usage and Dosage page. For a personalized dosage, contact us after your purchase.

1. We offer 100% natural products, free from GMOs, pesticides, and chemical fertilizers, to ensure optimal well-being.
2. We limit our carbon footprint through eco-responsible deliveries and harvesting (on foot, by bike, or with electric vehicles).

Hand-picked, artisanally dried, ground and sieved for quality powder.

• Pickup: no minimum amount required. Always free.
• Delivery: requires a minimum purchase of $4. Free delivery in Quebec and Ontario for orders of $90 or more (before taxes).

Yes, during checkout, use the "Instructions" field.

Modify: impossible after purchase – cancel and reorder.
Cancel: possible within 30 minutes via our contact form.

For hygiene reasons, we do not accept exchanges or returns.

Schedule your pickup time and location on the booking page.

Time: follow the link in your confirmation email.
Location: cancel and reschedule via the booking page.

Your ID and confirmation email.

Yes, provide the full name of the person when ordering or via the contact form. That person must present an ID.

Canada only.

1–7 days, depending on payment type, distance, and holidays.

Yes. For priority processing of your order, pay by Interac e-Transfer and choose "expedited parcel".

Not necessarily. The package can be left in a safe place (mailbox, doorstep…) or given to a third party of your choice.
To specify a third party, use the "Instructions" field during your order or contact us directly.

• If none of these options are possible, the delivery person will leave a notice explaining how to pick up your package at the nearest pickup point.
• If not retrieved, the package will be returned to us and return shipping fees will be charged to you.