0 tolerance

  • lack of courtesy
  • to racist comments
  • to harassment
  • to intimidation
  • to insults
  • to threats
  • to defamation

Consultation and Coaching

  • Consultations are conducted online only: either by phone call or video call.
  • Payments must be made by Interac transfer for residents of Canada and by Moneygram for others.
  • All fees are payable in Canadian dollars ($CAD).
  • A deposit is required to complete reservations.
  • The deposit is payable upon receipt of the invoice.
  • If the deposit is not received within one hour, the appointment will be cancelled.
  • Full payment must be received prior to appointment.
  • In case of delay, the costs are unchanged and the consultation time is reduced accordingly.
  • Appointment postponements are free of charge no later than 24 hours before the appointment time.
  • Appointment cancellations are free of charge no later than 48 hours before the appointment time.
  • In case of cancellation, the deposit paid will be used to pay the penalty fees. If there has been full payment at the time of booking, the balance will be refunded according to the initial method of payment.
  • In the event of a refund, the costs of transferring funds by Moneygram are your responsibility.
  • By booking an appointment, you accept our terms and conditions as well as our prices.
  • In the event of non-compliance with the 0 tolerance policy, NaturoSendey reserves the right to put an end to consultations and follow-ups as soon as possible. No refunds will be issued. Legal proceedings may be initiated.

Naturopathic consultations

  • Naturopaths are not doctors so they are not authorized to perform medical acts.
  • The deposit to be paid corresponds to 50% of the consultation fees.
  • Penalty fees for late modification are equivalent to 20% of the price of the consultation. Payment is required the same day.
  • Penalty fees for late cancellation are equivalent to 50% of the consultation fee.

Holistic life coaching

  • The deposit to be paid is $30.
  • Penalty fees for late modification and cancellation are $30. Payment is required the same day.

Purchases

  • All prices are in Canadian dollars ($ CAD). 
  • No minimum purchase requested. 
  • To proceed with the payment of orders, Visa, Mastercard, American Express, Discover credit cards and e-transfers are accepted.
  • NaturoSendey is not responsible for any inconvenience or loss attributable to the non-availability of any product or service.
  • By placing an order, you agree to pay the total price shown which includes your purchases and the home delivery charges (if applicable).
  • It is your responsibility to consult your doctor's advice before consuming any products you purchase.
  • The indications posted online regarding the use and dosage of our products are general, that is to say not specific to each need.
  • We are not responsible for the improper use of our products.
  • The products sold are dry and therefore do not have an expiration date as such. However, over the years, they lose active ingredients so they present less and less interest for consumption.
  • NaturoSendey reserves the right to change the prices of the products presented on her website at any time, without notice.

Taxes
Provincial and federal sales taxes are charged on products and services rendered in Canada. 

Modifications
It's not possible to make changes to orders already placed. 

Cancellations
You have 30 minutes following your purchase to do so.

Pickup 

  • Pick-up is free of charge and takes place in Montreal : at the Crémazie, Sauvé and Henri-Bourassa metro station during our service hours. 
  • A photo ID and the email confirmation are required. 
  • Another person other than the person who placed the order is authorized to pick it up on condition that she provide us the documents mentioned above. In addition,the person who placed the order must tell us her full name.

Shipping

  • Shipping is done only in Canada.
  • Home delivery is made through our transportation partners: Canada Post, FedEx, Purolator, Canpar Express, DHL, BoxKnight, Chasseurs Courrier, Courant Plus, Eeko Couriers, GLS, Nationex, Shift Delivery, FlashBox
  • Delivery fees are calculated in real time based on the distance, size and weight of the products purchased.  In Quebec, delivery is free for orders over $100(before taxes and after discounts).
  • The delivery time varies depending on the type of payment and the shipping method you choose. The standard is between 1 and 7 business days. Despite the best efforts, it can still have delays especially during peak periods.
  • Next day delivery is guaranteed if orders are placed before 9:30am.
  • Deliveries take place according to the business hours of our transport partners.
  • Once your order has been processed, you will receive follow-up emails or text messages. 
  • If the delivery address provided is incorrect, additional charges may be applied to re-deliver to the correct address.
  • If you are absent for the delivery, your package will be left in a safe place if it is possible to do so, otherwise it will be your responsibility to track and pick it up.
  • If for some reason you do not collect your package by the deadline set by our transport partners, it will be returned to us. The delivery costs for a new shipment will be at your expense; no refund will be made.
  • Once the package has been delivered, NaturoSendey waives all property rights in favor of the buyer.

Exchanges/Returns
Due to their nature, no exchange or return of products is possible.

Refunds
For cancellations, a promotional code for the use of a gift card corresponding to the value of your purchase will be sent to you by email. You will be able to use it at the appropriate time because it does not have an expiration date. If your initial payment was made by credit card, it takes 1 business day to receive your code; if it was made by Interac transfer, there is no delay.