Our policies

Zero Tolerance

• Any form of rudeness is not tolerated.
• Racist comments are strictly prohibited.
• Harassment, bullying, insults, threats, and defamation are not accepted.

I. Consultations

• Consultations are offered remotely (via video conference) or in person.
• Payments must be made by Interac e-transfer (Canada) or Moneygram (other countries).
• Fees are in Canadian dollars (CAD).
• Full payment is required to receive an insurance receipt.
• Appointments may be rescheduled in the event of a significant delay or if forms are submitted late.
• Appointments can be rescheduled free of charge up to 48 hours in advance. After that, a 20% late rescheduling fee applies.
• Cancellations—including no-shows—will incur a fee equal to 50% of the consultation rate.
• By booking, you agree to our terms, conditions, and rates.
• Any breach of the zero-tolerance policy will result in immediate termination of services without refund. Legal action may be taken.
• Consultations are for adults only (based on the legal age in your province).

II. Products

• All prices are listed in Canadian dollars (CAD).
• No minimum purchase is required for pickup. A minimum of $4 is required for delivery.
• Payments can be made by credit card (Visa, Mastercard, Discover) or Interac e-transfer.
• NaturoSendey does not guarantee ongoing product availability.
• By placing an order, you agree to pay the full amount, including delivery fees.
• You are responsible for consulting your doctor before consuming any herbs purchased.
• Usage and dosage instructions are general and not personalized.
• Inappropriate use of products is at your own risk.
• NaturoSendey reserves the right to change prices without notice.

III. Taxes

Provincial and federal sales taxes apply to all products and services sold in Canada.

IV. Modifications

No changes can be made after an order is placed.

V. Cancellations

You have 30 minutes after purchase to cancel. A $10 cancellation fee will apply.

VI. Pickup

• Pickup is free in Montreal at Crémazie, Sauvé, Henri-Bourassa, and Place-d’Armes metro stations during service hours.
• A photo ID and confirmation email are required.
• A third party may pick up your order with proper documentation and prior notice.
• Late arrivals beyond 10 minutes will require rescheduling.
• A $30 fee applies to no-shows.

VII. Shipping

• Shipping is available within Canada only.
• Free shipping is offered in Quebec and Ontario for orders over $90 (before taxes).
• Next-day delivery is available in select Montreal areas for orders placed before 8:00 a.m. on business days and paid by Interac.
• Deliveries follow the schedules of our transport partners.
• Incorrect addresses may incur additional redelivery fees.
• If absent, your package will be left in a safe place if possible. Otherwise, you will need to track and pick it up.
• If not retrieved before the carrier’s deadline, the package will be returned, and reshipping fees will apply.
• Once handed to the carrier, ownership and responsibility transfer to the buyer.

VIII. Exchanges / Returns

No exchanges or returns are accepted.

IX. Loyalty Program

• The program has been in effect since July 31, 2025.
• It allows clients to accumulate points with each purchase or eligible interaction, in accordance with the terms specified on the dedicated program page.
• The nature of the rewards offered (e.g., discounts, gifts, services) may be modified at any time to ensure the viability and ongoing development of the program. However, points already accumulated will remain valid and redeemable according to the conditions in effect at the time of their use.